We are committed to Corporate Social Responsibility and Sustainability:

  • Continuous improvement in our Corporate Social Responsibility (CSR) and Sustainability Policy.
  • Encouraging our business partners to strive for matching performance.
  • Acting in a socially responsible way.
  • Continually improving our performance and meeting all relevant legislation.
  • Encouraging our staff to be mindful of the effect of their actions on any natural resource.


  • The purpose of the policy is to make clear to all stakeholders what we mean by CSR and Sustainability and how we propose to work towards achieving it.
  • The CSR and Sustainability policy applies throughout all of the Procurement Service and governs our approach to all our activities.
  • In implementing this policy, we aim to:
    • Be responsible.
    • Be an exemplar of good practice.


  • We recognise that good CSR and Sustainability embraces all aspects of sustainable development and the way we affect people through our business operations.
  • We will assess which social issues are of most relevance to the contract and decide at what stage in the procurement lifecycle this social policy could most effectively and legally be included.
  • We shall operate in a way that safeguards against unfair business practices.
  • We believe that a responsible approach to developing relationships between companies and the communities they serve, global or local, is a vital part of delivering business success.
  • When carrying out our business, in consultation with our customers, we will determine the environmental, social, and economic issues.
  • Our contracts will clearly set out the agreed terms, conditions, and the basis for our relationship.
  • We will continually review our policies and business practices to encourage engagement with small and medium enterprises and to promote the development of the regional supply chain.


  • We will share and declare information on personal and corporate conflicts of interest and seek guidance from higher authority before acting.
  • We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional, and legal standards.
  • All the laws that regulate and apply will be complied with.
  • We endeavour to ensure that stakeholders have confidence in the decision-making and management processes of the Procurement Service, by the conduct and professionalism of all staff. We do this by continually training and developing our staff.
  • All groups and individuals with whom we have a business relationship will be treated in a fair, open and respectful manner.
  • Competition will be reasonable and based upon the quality, value and integrity of the products and services being supplied.
  • Feedback on performance will be actively sought, and we will continually review all activities to ensure best practice is observed at all times.
  • We will allow our customers and vendors to give feedback on our performance and ensure that all customer comments are analysed, responded to and where appropriate, acted upon.
  • An Action Plan will be developed to ensure continuous improvement is achieved.


  • We are ISO 14001:2015 certified, our objective is to endeavour to reduce our impact on the environment through a commitment to continual improvement.
  • We will continue to work with our vendors to reduce their impact on the environment.
  • We do assess production, use and disposal associated with the main goods we use.
  • Our customers will be informed of the key issues involved in procurement so they can make informed purchases to reduce their impact on the environment.


  • We aim to support and respect the protection of internationally proclaimed human rights.
  • Vendors are actively encouraged to observe international human rights norms within their work.


  • We have a zero-tolerance approach to modern slavery.
  • We are committed to acting ethically and with integrity in all our business dealings and relationships.
  • We expect the same commitment from all our partner companies in the supply chain.
  • We are committed to openness and transparency throughout the supply chain; consistent with disclosure obligations under the Modern Slavery Act of 2015.
  • We do not support, or engage, in forced labour in any way.
  • We employ staff under their own free will with no one being subjected to bonded or forced labour.
  • We oppose trafficking of people for any purpose.
  • We do not employ any people under the minimum legal working age.
  • We are committed to ensuring children are not exploited by any of our operations in any sense.


  • We aim to eliminate discrimination on any grounds and promote equality of opportunity in the supply chain.
  • We will ensure that our customers and vendors are able to work together in confidence and be treated with respect by each party.
  • Our range of contracts will take account of the needs of a diverse customer base.


  • We will take steps to understand how we can most effectively support the needs of the local community and implement initiatives accordingly.
  • Our impact on the local and wider community will be understood and nurtured.
  • Dialogue with local communities shall be encouraged for mutual benefit.


  • We will ensure clear visibility through our supply chains, so we know where all our products are made.
  • Training will be provided to relevant people on environmental and social issues affecting our supply chains.
  • We will ensure that vendors uphold the workplace standards and behaviours consistent with the Company’s requirements.


  • We will work with vendors to help us achieve our policy aspirations in the delivery of our products and services.
  • We shall encourage vendors to adopt responsible business policies and practices for mutual benefit.
  • Vendors are regarded as partners and we will work with them to help us achieve our policy aspirations in the delivery of our products and services.
  • An environmental and social assessment will be undertaken for every new contracted vendor.
  • We are committed to ensuring that the welfare of workers and labour conditions within our supply chain meet or exceed recognised standards.
  • Where necessary, we will exert procurement pressure to ensure that all of our vendors behave in a socially responsible way. This includes environmentally-friendly products and making sure that workers are treated properly.
  • Where appropriate, our tender specifications include questions to reflect our desire for sustainable procurement.
  • We hold regular meetings with vendors to support these ideas.
  • We will continue to work with vendors to:
  • Promote more environmentally friendly products and promote these to our customers.
  • Reduce the amount of packaging and transit where possible; Implement schemes to take-back, recover, re-use and recycle products at the end of their use/life.

Download our Corporate Social Responsibility and Sustainability Policy in PDF format.